Tag Archives: link resolver

Troubleshooting Link Resolver Problems

1 Dec

The Link Resolver (see this blog post if you need a link resolver refresher), handy as it is, doesn’t always work like you’d expect.

One somewhat common problem is with the “one click to article” feature. If the link resolver can determine that we should have the online full-text of a particular article, this one click feature is supposed to take the user directly to the article, bypassing the link resolver results page.

But, sometimes instead of a full-text article, the user gets an error message. Here’s an example of a error message from Ebsco (as usual, click on the any of the images in this post for a larger version):

The error message for the 360 link resolver.

Basically, Ebsco is asking you to type in your citation info again, to see if it can find the article (several people have gotten this error and emailed me about the strange ILL form they are seeing – even though it looks a little like the old ILL form, this is NOT an ILL form, just a citation verification form). But, you don’t even need to fill any of this out.

It’s not super noticeable (I didn’t design it, so don’t blame me), but there is a link at the top of the screen that says “Not what you were looking for? Get additional resources” :

 

Click this link, and it will take you back to the link resolver results page:

 

Now, this is super important. From this page, click on the “Journal” link instead of the “Article” link (if you click on the “Article” link, it’s just going to fail again). When you get to the journal-level link, you can use the journal-level navigation to¬† access the article.

Use the original citation information to find the right date, volume, and issue:

 

Is this more steps? Yes, unfortunately.

Will students figure out this troubleshooting technique on their own? Maybe a few of them, but I fear that it’s not the most obvious series of steps, so we should definitely know how to help them get around the error screen.

Also, although the example above is from Ebsco, the “get additional resources” link shows up at the top of any full-text article that the link resolver goes to directly, so this troubleshooting tip works with any of our database interfaces.

 

 

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Tech Time, Sept. 29 & 30

12 Oct

The most recent Tech Time trainings, held on Sept. 29 & 30, covered two really useful new tools/resources we’ve recently implemented: the Serials Solutions 360 Link Resolver and ILLiad (an automated ILL requesting and processing system).

First, we talked about what a Link Resolver is:

Serials Solutions provides a neat visual to help you “see” how it works (note that in step 4, if it doesn’t connect the user to the full-text, it will connect them to the link to place an ILL request):

So, that’s what it is. Now, how will it help students connect with all of the resources we provide?

Database Integration

If you’ve used our article databases lately, you may have seen the following icon (outlined in red), shown below in Academic Search Premier:

This is what the link resolver looks like in the database. If a student clicks on that icon, it will check all of our online content, regardless of what database it’s indexed in, to see if we have this journal article available electronically. If we do, it will give the student a link to the full-text. If we don’t, it will give the student a link to the ILL request form. You can see how the link resolver acts as a bridge among different repositories of online content and/or library services that connect users with full-text.

Here’s an example of what the student sees when we have the article online:

Here’s an example of what the student sees if we don’t have it. Notice the link they can click on to submit an Interlibrary Loan request:

If they click on the link to submit a request, it will take them to the ILLiad log-in screen (which you’ll see a little farther down this post). After they log-in, it fills in all of the request information for the student and all they have to do is click the “Submit” button. For them, it’s that easy!

Credo

The link resolver will also appear in Credo bibliographies and is a handy way for students to extend their background research into more extensive research.

If the item cited is a book (the link resolver works with any type of resource), they will see a link to check the Summit catalog before the link to make an ILL request.

Summit

Previously, the appearance of articles in Summit search results has been something of a nuisance, because students couldn’t really request articles through Summit or easily tell if we had the electronic copy or not. Now, when students find an article citation in Summit and click on the “find this at my library” button, the link resolver software will either direct the student to our online subscription content or else give them the link to Interlibrary Loan. (Note: Students still can’t “get” articles through Summit – the link resolver is a separate system, linking them to more separate systems).

When a student clicks on an article title in Summit, they will see the “Find It @ Your Library” button:

When they click on this button, they will be redirected to our link resolver results page or the full text of the article. Again, if we don’t have online access to the article, they will see a link for Interlibrary Loan.

Google Scholar

An additional really cool feature of the link resolver is its integration with Google Scholar. Students can set their “scholar preferences” in Google Scholar so that it recognizes them as COCC students and will provide them with links to online content that COCC subscribes to. (Note: on campus computers are automatically set up with this recognition – students need only set this up if they are using their home computer/laptops).

There is a short video on our library website that explains how students can set up the Google Scholar integration and use it. The video can be accessed using Research Tools >> Library Help or the “Library Tutorials” link under the “Library Assistance” menu at the bottom of the page:

Problems

Alas, the link resolver doesn’t work perfectly. All of the different database companies get to decide whether they will make their product compatible with link resolver software or not. A company like Ebsco has excellent database integration, while BioOne does not. Additionally, the link resolver software relies on the information supplied by the database. Sometimes databases provide erroneous information to the link resolver software, and the link to the full-text fails.

If you see a problem, you can let me know. I probably can’t fix it, but I can pass it on to Serials Solutions or the vendor. For example, I recently emailed Serials Solutions with a problem we were having with the links to Wall Street Journal articles (a ProQuest product for us), and they responded right away, letting me know that other libraries are having the same problem. It’s a metadata issue, and Serials Solutions and ProQuest developers are working together to resolve it. On the other hand, I emailed BioOne about the faulty link resolver integration in their interface, and I have never heard anything back.

ILLiad

And, now, for ILLiad, the new interlibrary loan system. The link resolver, as I mentioned above, integrates with ILLiad quite well. The new system also makes it easier for students to manage their own ILL accounts, make new requests, and track existing requests.

You will find much useful information on the ILL webpage, including a login link to the ILL system (ILLiad is just the software name; since this won’t mean anything useful to students, we’ve just referred to it as “Interlibrary Loan” on all of the public pages).

First, to use ILL, COCC students, faculty, and staff must register for an ILL account. There is a link both on the ILL webpage and on the ILLiad login page:

Once they create an account and login, they can manually create a new request, see the status of existing requests, cancel an existing request, renew an Interlibrary Loan (if renewals are allowed on the item), and see the history of their ILL requests.

ILLiad is OpenURL compatible, so if a student locates an article via a database or Summit or a book via Summit that COCC doesn’t own, they will be directed to the ILLiad login and, once they login, the link resolver and ILLiad work together to automatically fill in a request so that all the student has to do is click the “submit” button. This is really slick; check out this very short, soundless video that shows this process in action.